Customer Stories

The solutions we provide are used by more than 5,000 leading organisations around the world, spanning every major industry including financial services, retail and all levels of government.

Here are a few stories from our Australian customers:

Shared Service for Government Departments of Health, Families & Communities & Disibilities SA

A South Australian Governmental shared service processes invoices for the Department of Health, the Department for Families and Communities and Disability SA. The system is connected to two separate ERP systems and processes more than 20,000 invoices per month

Jeff Southgate, Manager of Operations and Systems Support commented "The automated solution has streamlined our processes and the productivity gains are remarkable. We now process 44 per cent more invoices with the same number of Accounts Payable staff."

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Star Track Express

Star Track Express can reliably move more than 140,000 boxes overnight between tens of thousands of different locations. Yet before its Purchase to Pay project, it had great difficulty moving 500 invoices each day between branches and the accounts payable department.

Jeff Monico, the National Financial Systems Manager at Star Track Express commented "Since implementing the purchase to pay solution, our invoice volumes have grown by 30 per cent, however we can now process these more efficiently and haven't had to increase the number of staff in our accounts payable team."

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Crown Worldwide

With distributed, local accounting departments spread across 50 countries, Crown Worldwide recognised the potential to gain significant benefits by centralising and automating it's global purchase to payment operations.

"We evaluated several of the best-in-class applications, however after meeting TAG Services, we quickly made the decision that their solution was the best choice for Crown Worldwide." said Chris Davis-Pipe, Group Vice President IT. TAG Services has implemented a Shared AP and Procurement facility in Kuala Lumpur, connected to Crown Worldwide's multiple ERP and job costing systems around the world.

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APN News and Media

APN has a Shared Services centre that supports their network of media interests up and down the eastern seaboard of Australia. They chose TAG Services to provide a solution to automate the flow of their invoices.

Darren Siegertsz, APN Shared Services Manager commented: "BasWare IP has given APN Shared Services total visibility over the flow of all its invoices".

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Hoyts Cinemas

Hoyts Cinemas contracted TAG Services to provide a solution to streamline accounts payable across their network of Australian Cinemas.

Libby Starr, Finance & Administration Manager at Hoyts commented: "TAG Services installed the system at Hoyts in March 2003 and we haven't looked back since! Our accounts payable team used to spend a lot of time sorting through piles of paper, dealing with suppliers when invoices didn't reach the A/P department and they had a hard time sticking to the service level agreement we had with our internal customers. With the installation of BasWare IP, this all changed. The increase in accounts payable efficiency was astronomical and now we can be more proactive with our suppliers".